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FAQs Listing

What is SSL?

SSL, which stands for Secure Sockets Layer, is a cyber-security protocol that digitally encrypts information sent from a browser to a server. SSL certificates are used to protect sensitive data, e.g., credit card numbers, usernames, passwords, email addresses, and more. Bidgigs has an SSL certificate system to identify using several trust indicators, like our "HTTPS" and the padlock icon in the browser bar, a site seal from a reputable Certificate Authority (CA), and a green bar that wraps around the URL on more premium certificates.

How long can payment be held in our escrow account?

Escrow can hold a fund for up to 90 days. So you will have full control when you feel that it is time to release your payment after complete satisfaction. After 90 days, if for any reason the money is still sitting in our escrow account, the gig poster must give us a clear direction of what to do with the fund. An account keeping fees may apply.

Is my money safe?

The Money Back Guarantee policy protects you if you didn't receive your order or the delivery didn't comply with the agreed-upon order requirements and described service. For more information, please refer to our Terms and Conditions.

What is the service fee on Bidgigs?

It is a fee collected to cover the cost of operating the Bidgigs marketplace, which includes facilitating a secure transaction, developing our products and services, and providing customer support services. We strongly believe that our services are among the lowest in Australia, where other competitors are charging more than three times the amount with limited restrictions.

Which merchant account Bidgigs use?

PAYPAL. It is the most trusted, safest advance payment processor in the world. All gigs members can securely transfer funds using their Paypal id.

What is a merchant account, and why we need it?

A merchant account is an account that serves as a fund holding area (Escrow) and uses a customer's credit card, debit card, or bank details. When a gig poster sends money, it is held in the merchant account and later transferred to the gig worker account on poster request. This account works with the payment gateway and gives members a smooth transaction acceptance for Bidgigs payment processing.

What is Escrow?

We use Escrow on our platform to ensure security. It is like a middleman in transactions where the two parties do not trust each other. Both parties cannot touch the fund held in the Escrow account. It can only be released when the gig poster gives instructions after accepting service delivery, and the deal is closed. In case the gig poster is not satisfied with the service provided, the gig worker may eventually return the fund. Airbnb, eBay Motors, Alibaba, Bitcoin, etc., used Escrow facilities.

When does the gig worker receive poster payment?

Once the poster is 100% satisfied with the service provided, he/she will authorize Bidgigs to release the fund, which then will be transferred into the gig worker's account immediately after processing. Usually the next day.

What will happen if I already assigned an order to the gig worker, but now there is additional work, and he wants to increase the work price?

We understand that sometimes it is hard to describe poster needs, which they might not come across, or gig worker wants to offer poster extras. When this happens, both members need to agree to these requests in their private messages. All gig workers are friendly and open to negotiation, and they will be happy to help and resolve any issues.

Does a poster is entitled to a refund after assigning an order?

Unfortunately, the poster cannot retract the order without the gig worker's approval and mutual agreement.

What means accepting delivery?

The gig poster is accepting the delivery of the item/service. We will consider that the gig poster is fully satisfied with the item/service provided. Bidgigs has an obligation to the gig worker to get paid as soon as possible for his hard work.

What is Bidgigs coupon?

It is a digital code allowing you to save money as a discount voucher and reducing the subtotal billed. If you have a coupon, you can apply when you assign a gig task.

Still can’t find what you are looking for?

Contact us at support@bidgigs.com.au

What is our payment system?

Bidgigs has a secure payment system that protects all registered member transferring payment through our gateway in our merchant account. These sensitive personal data are kept under SSL certificate.